C O V I D   V I S I T O R 

VISITOR CHARTER - Updated 10 December 2021

The Visitor Charter is subject to regular updates and changes. Please ensure that you have familiarised yourself with it before every visit – thank you

For official Government guidelines on Covid-19 please visit www.gov.uk/coronavirus.


We have continued to follow the current advice from The Government regarding the importance of taking steps in order to reduce the spread of Covid-19, but we want you to know that we are working hard to make your visit to Plymouth Pavilions as safe and enjoyable as possible and so in order to protect our staff, visitors and artists as much as possible from Wednesday 8th December we will be asking visitors aged 18 and over to be ready to show upon entry to the venue:

• Proof of a negative NHS Rapid Lateral Flow Test (such test to be taken within 24 hours prior to attending the event at the venue); or
• Proof of full vaccination - both doses received (with the second at least 14 days prior to the arrival at the venue); or
• Proof of natural immunity based upon a positive PCR test within 180 days of arrival at the venue (and after the 10-day self-isolation period following the result). Please be ready to show this when you arrive.

• Proof of a negative NHS Rapid Lateral Flow Test

NHS Rapid Lateral Flow tests are free. You can order NHS Rapid Lateral Flow Tests here or pick them up from any pharmacy or test sitePlease do not bring the home test strip with you. You must report your COVID-19 NHS Rapid Lateral Flow Test result online, by clicking on this link - COVID-19 NHS Rapid Lateral Flow Test result. If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119.

You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following:
• Text OR email confirmation of your result
• OR by using the NHS COVID Pass, available through the NHS App
• OR as a letter that can be requested by ringing NHS 119.

Proof of full vaccination – both doses recieved

We cannot accept vaccine cards issued at vaccination centres as proof of Covid status. Vaccine cards were not designed to be able to give accurate and up to date information regarding your Covid status (such as expiry of double vaccinated status and/or whether you have recieved your booster). Please use the NHS COVID Pass to show your vaccination status using the NHS App or the NHS website to download it as a PDF or get it sent to you in an email. You can also get a paper version (vaccination status only - not test results - 2 weeks after having a full course of the vaccine) sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119. Here’s how to get a record of your vaccination status in Scotland, Wales or Northern Ireland.

• Proof of natural immunity 

Please use the NHS COVID Pass to show your positive PCR test within the past 6 months using the NHS App or the NHS website, after you’ve finished self-isolating and up to 180 days after taking the test.


Please arrive at the venue with plenty of time before the start!  These checks take time, we're doing everything in our power to get customers in the building as quickly as possible, including opening the venue doors 90 minutes before the start of each performance BUT  we need your help! Please arrive in plenty of time ready to show your Covid documentation and tickets, to speed up your arrival at the venue avoid bringing a bag where possible and check our resticted items in advance.

Pavilions staff will be asked to perform regular lateral flow tests, have their temperature checked at the start of their shift and wear a mask for the duration of their time in the building with the exception of those with medical exemption. 

It is now mandatory for visitors to wear face masks throughout their visit to the venue with the exception of those with medical exemption and whilst eating and drinking. You will be asked to utilise the NHS Test and Trace app whilst in the building.

Whilst social distancing is no longer required visitors are asked to continue to respect the personal space of others where possible and sanitation points have been installed around the building for your use.

“We can all help reduce risks by practising key behaviours,” www.gov.uk. Please help us in taking this next step forward by making choices with the consideration of each other in mind, in line with Government regulations you must not attend an event if you feel unwell or have a temperature and you must isolate if you have tested positive for Covid-19 or been contacted by NHS Test and Trace.