Why The Fees?

There is a minimum 12% booking fee* applied to all tickets.

A fulfilment fee of £2.50 per transaction is also applicable.

In addition, a per ticket Facility Fee may be charged by some venues. For example, for performances and events at Plymouth Pavilions, a £1.50 facility fee is applied to all tickets.

*The booking fee charged may vary and is agreed with the venue or promoter for each event. If the fee is greater than 12%, The Ticket Store may decide to include the booking fee in the ticket price.

Why a Booking Fee?
Booking fees are an industry standard necessity. This is the only part of your total transaction fee that we keep as most venues and event promoters don't pay us anything to sell their tickets. The booking fee helps us cover our overheads such as keeping our website ticking over for online bookings, credit card commissions and other business costs like turning the lights on and flushing the toilet! It's also important to pay our hardworking staff, otherwise they'd probably go home and have a nap. All this makes the booking fee a vital part of our business and ensures that we continue to offer the best customer service, operating modern and efficient ticketing 24 hours a day, 7 days a week!

Why a Fulfilment Fee?
Charged per transaction, this fee contributes towards the costs we incur in securing and delivering your tickets to you, whether by post, via or box office or electronically online. As well as postage and stationery, this includes the provision of collection facilities and the administration of ticket stock.

Why a Facility Fee?
The introduction of a Facility Fee (also known as a 'restoration levy' or 'renovation charge') has become commonplace at venues across the live entertainment industry, with the fee going direct to the venue. Through charging these fees, venues are able to continually improve their wider facilities and services, and thus the experiences of their audience.