Safety & Security
Plymouth Pavilions is the South West’s premier entertainment venue, hosting an exciting lineup of live music, comedy, theatre, and sporting events. Located in the heart of Plymouth, the venue offers a dynamic space for world-class performances and unforgettable experiences. Whether you’re attending a concert, catching a stand-up show, or enjoying a thrilling live event, Plymouth Pavilions provides top-tier facilities, excellent accessibility, and a vibrant atmosphere. Explore this page for essential venue information, including opening times, ticket booking details, accessibility information, travel guidance, show timings, sustainability initiatives, and more to ensure a seamless and enjoyable visit.
- Liquid containers including refillable bottles
- Aerosol cans (hairspray, deodorant, mace pepper spray)
- Air horns, whistles or other noise-making distractions
- Alcoholic beverages (not purchased inside the venue)
- Animals (except service animals to aid persons with disabilities)
- Bags larger than 35cm x 40cm x 19cm will not be permitted
- Balloons
- Batteries including power banks
- Cameras
- Drones
- Fireworks, confetti, glitter bombs or sprays
- Flammable liquids in any container
- Food and refreshments or refreshment containers
- Glass, cans, reusable drinks bottles, thermoses.
- Glass bottles of perfume
- Glow sticks
- Illegal drugs or substances
- Knives or weapons of any kind
- Large studs and chains
- Laser pens/pointers
- Laptop computers, IPads and Go Pro’s
- Masks (with the exclusion of face coverings for covid19 prevention)
- Projectiles (Frisbees, beach balls, footballs, basketballs)
- Shopping bags
- Signs, banners or flags, staffs or selfie sticks
- Umbrellas (Large)
- Use of wheeled footwear and skateboards
- Anything else which we deem to ruin the enjoyment or viewing experience of others
Our venue does not offer a cloakroom service, so we kindly request visitors refrain from bringing any large bags, suitcases or shopping bags, or any items on our prohibited items list, as these will not be permitted entry.
Small bags or handbags up to 35cm x 40cm x 19cm are allowed; however the venue does not provide temporary storage for items exceeding these specifications.
The venue holds no responsibility for late or non-admission as a result of this policy. Exceptions will be considered for guests with medical needs and parents caring for infants, and we encourage advance communication in such cases.
For further information on what types of bags are permitted, please click here.
Please be aware that any bags left unattended outside the venue will be treated as suspicious, prompting contact with local law enforcement for proper disposal.
Our security staff are fully trained and here to make sure everyone feels safe and secure, so please cooperate with them fully. Please arrive in good time as security measures are in place, which may include searches.
We reserve the right to search customers at the venue; this is done to ensure the safety of those attending events. Please do not bring anything that is included on our prohibited items list, or that we would not be happy to find.
Please be aware that we use both male and female security staff to conduct searches, if you have a preference as to who you would like to be searched by please let a member of staff know.
If you have any medical issues that we need to be aware of, please contact us beforehand so we can understand your needs.
Plymouth Pavilions prides itself as a safe environment for all. The company have teamed up with multiple organisations to keep you safe whilst you visit us. Including Ask Angela, First Aid staff, Anti-Spiking measures and we work with local Police.
Our venue is part of the Ask Angela safety initiative. So if you feel unsafe or uncomfortable, would like to go home or get out of a situation, ask any member of staff or a steward for
“Angela” and we will be able to get you of the situation safely and discreetly.
For more information please head over to ‘Ask for Angela’ Official Website
We always have medical providers during live events and we provide first aid training to members of front-line staff.
We’re working with the local police to help tackle drink spiking and have several measures in place to help staff be spike-aware. These include: recognising suspicious behaviours, recognising the signs of a victim to spiking, medical care, and how to report the crime.
If you feel unwell, or you see somebody who looks unwell, at the venue please report to member of staff or a steward immediately.
For more information please see the met advice on their website here
