Plymouth Pavilions continuously improves accessibility and the booking experience for customers with access needs. We plan to launch our new Access Registration scheme with Nimbus Disability very soon.

Plymouth Pavilions will contact all customers as soon as we launch and inform you when you can book online using your Nimbus card.

Nimbus Disability is a social enterprise run by and for disabled people. It is recognised as a leading authority on accessible ticketing in the UK.

Nimbus created The Access Card to solve frustrations shared by disabled people and music promoters. 

Disabled people often had to send personal documents repeatedly. These documents rarely matched the needs of the individual.

Venues struggled to interpret these documents which also added extra admin work for their staff.

Since its launch, the Access Card has become widely accepted at major event venues across the UK and beyond.

We take customer access needs very seriously. This scheme improves the online booking journey for customers with access requirements.

We will launch a new registration scheme with Nimbus as soon as possible. This scheme links customers’ access requirements directly to their Plymouth Pavilions account.

Customers can then select the right seating options for all bookings where access tickets are available.

Once Nimbus processes your application, they’ll email you a unique registration number. Use this number to link your access needs to our system.

When booking tickets, seats matching your requirements will appear on the seating plans – if available. Be sure to select the right seat to enjoy your visit comfortably.

If you have trouble registering or questions about your application, contact Nimbus directly at cards@accesscard.online. They’re happy to help.

Alternatively, learn more by visiting their FAQs page.